It takes fault reports by phone or email, matches them to the right equipment and makes sure the responsible technician has all the information at once.
Phone, email, web form, the technician's mobile: faults get lost or are recorded twice.
Which equipment, which contract, which response time? Valuable time passes until that is clear.
Previous visits, installed parts and open issues are scattered and missing on site.
In the evening and at weekends, faults end up on voicemail or on an overloaded on-call phone.
There are surely spots in this process that are unique to you, where time is lost every day. Those are exactly the ones we take on.
The agent prepares, you approve.
Takes reports by phone and email, asks for missing details and summarises the case.
Matches the report to the right equipment and service contract and determines priority and response time.
Creates the case in the service system, with history, installed parts and open issues.
Informs the responsible technician or the on-call team through the agreed channel.
Confirms receipt and tells the customer the next step.
The individual checks, exceptions and rules that apply only at your company, the digital employee handles them just the same. That is the tailored fit.
Every fault reaches the right technician at once, with all the information.
The agent logic is proven and always the same. Your process, your checks, and your software landscape are mapped individually. You get the tailored suit, not the off-the-rack version.
In 30 minutes we'll show you the concrete leverage in one of your processes.