Orders, inquiries and complaints come in through phone, email and your ERP all at once. A digital employee handles the case processing behind it and prepares every decision for your team.
Orders arrive by email, fax and phone and have to be entered into the ERP manually, often with discrepancies in item numbers, quantities or tiered pricing.
Customers and field sales are constantly asking about stock levels, delivery dates and substitute items, while your team is actually meant to be working on quotes or orders.
Every quote needs to be checked against individual customer terms, minimum quantities and current purchase prices before it can go out.
Wrong deliveries, quantity discrepancies and transport damage land unsorted in the inbox and first have to be matched to the right order and supplier.
There are surely spots in this process that are unique to you, where time is lost every day. Those are exactly the ones we take on.
The agent prepares, you approve.
Captures incoming orders from email and fax, matches item numbers and quantities against the ERP, and flags discrepancies for approval by your team.
Answers standard questions about stock levels and lead times directly from the ERP, so case processing isn't interrupted by every inquiry.
Compiles quotes based on stored price lists and customer terms and makes them ready for sales to review and send.
Matches incoming complaints to the right order and supplier, summarizes the issue and prepares the response, your team sends the final reply.
Pre-sorts requests for reorders and framework agreements by urgency and supplier, so purchasing prioritizes instead of sifting through it all.
The individual checks, exceptions and rules that apply only at your company, the digital employee handles them just the same. That is the tailored fit.
Orders from email and PDF into the ERP, plus capacity-based scheduling.
Capture the request, prepare the costing, create the quote, align, follow up.
Create, check and link invoices and delivery notes, including customs documents.
Takes calls and answers website chats around the clock, escalates complex cases.
Capture and categorize complaints, open a case, prepare standard cases.
Open items, staged payment reminders, deadlines and follow-ups all in view.
Your team knows the customers. The digital employee knows the processes behind them.
In 30 minutes, we'll show you the concrete leverage in one of your processes.