An AI employee takes over order intake, status inquiries, and freight documents in daily operations. Your dispatch team stays in control, not stuck in data entry.
Where is my shipment? When will it arrive? Dispatchers and clerks answer these questions by phone and email alongside actual dispatch work, even though the status has long been in the TMS.
Freight orders come in as email, PDF, or phone call, in different formats per customer. Reference number, pickup point, delivery point, and date must be entered into the system by hand before dispatch can happen.
Checking and filing CMR notes, delivery notes, and invoices, plus calling or emailing recipients and loading docks to announce deliveries. Coordinating time slots costs a lot of clerk hours, especially during peak periods.
For transport damage, the report, photos, waybill, and insurance details must be gathered and forwarded on time. This is often done by hand on the side, and deadlines get tight.
Bottlenecks specific to your workflow are included in the scope.
The agent prepares, you approve.
The digital employee checks incoming status inquiries against the TMS and drafts the reply with the current shipment status. It goes out once your team approves. Only exceptions land with the dispatcher.
The agent reads incoming order emails, captures reference, pickup point, delivery point, and date in structured form, and transfers the order to the system as a draft. Approval and final dispatch remain with the human.
The colleague coordinates time slots with recipients and loading docks by email and enters confirmed slots into the system, so dispatchers only step in for conflicts.
CMR notes, delivery notes, and invoices are checked for completeness, matched to the right orders, and filed. Discrepancies are flagged for the clerk.
For reported damage, the digital employee assembles the waybill, photos, and order data and prepares the report. Submission and assessment remain with the clerk.
Your own checks, exceptions and rules, built in like the standard.
Orders from email and PDF into your ERP, plus capacity-based scheduling.
Create, check, and link invoices and delivery notes, including customs documents.
Triage inboxes, route messages, prepare replies. Part of practically every digital employee.
Capture complaints, categorize, open a case, prepare standard cases.
Capture incoming invoices, check against purchase orders, prepare account coding.
Your dispatch team steers traffic, not the inbox.
30 minutes, one process from your business.