An AI employee logs incoming complaints, matches them to the right orders and batches, and prepares the case so your team can decide right away instead of searching first.
By email, phone note, customer portal, or as an attachment to a delivery note confirmation. Time passes before everything is in the complaint form or the ERP, time in which the case could already have moved forward.
Which order number, which delivery note, which batch is affected often has to be pieced together from shipping documents, goods receipt, and order history before the actual investigation can even begin.
Whether a complaint is logged as a wrong delivery, a quality defect, or a quantity discrepancy is often a judgment call rather than a consistent standard. That makes analysis and complaint rates hard to compare.
A recurring case, such as a wrong delivery of a known item, goes through the same manual intake effort as a completely new, unclear situation.
Bottlenecks specific to your workflow are included in the scope.
The agent prepares, you approve.
The digital employee reads incoming emails, forms, and attachments and creates a structured complaint case from them, instead of someone typing it up by hand.
It cross-checks the details against order and goods-receipt data and suggests the right match, which your team only has to confirm.
Following defined criteria, it suggests a category, such as wrong delivery, quantity discrepancy, or quality defect, so later analysis stays reliable.
For recurring cases, it prepares the appropriate reply or credit request as a draft that a staff member can review and approve.
It flags complaints still awaiting a reply from a supplier or customer and sends a timely reminder, so nothing falls through the cracks.
Your own checks, exceptions and rules, built in like the standard.
Complaints get handled without anything slipping, and without depending on who is at their desk.
Proven agent logic, mapped individually: your process, your checks, your software landscape. Tailored, not off the rack.
30 minutes, one process from your business.