Shared inboxes like info@ or service@ run on the side at most mid-sized companies. A digital employee reviews every incoming email, categorizes it, forwards it, and prepares standard replies. Approval always stays with you.
Orders, complaints, inquiries, and spam all land in the same inbox. Someone has to open, read, and triage every email before any work can even begin.
Emails get forwarded manually to sales, purchasing, or accounting. Days often pass before the right person replies, because the email first takes a detour through two wrong inboxes.
Delivery times, invoice copies, status requests: the answers repeat every week, yet are typed out fresh each time instead of assembled from a standard text block.
Between newsletters and routine requests, the team occasionally misses that one urgent complaint or payment reminder, because the inbox isn't sorted by urgency.
There are surely spots in this process that are unique to you, where time is lost every day. Those are exactly the ones we take on.
The agent prepares, you approve.
Every new email is read and categorized by type: order, complaint, inquiry, invoice, or other.
Identified requests are forwarded to the responsible inbox or person, including a brief note on what it is.
For recurring requests like delivery status or invoice copies, a reply is prepared as a draft, ready for approval and sending.
Complaints, payment reminders, and time-critical requests are prioritized and clearly flagged instead of getting lost in the volume.
Where an email concerns another digital employee, such as an order confirmation or an incoming invoice, the case is handed off directly to that process.
The individual checks, exceptions and rules that apply only at your company, the digital employee handles them just the same. That is the tailored fit.
The inbox is rarely the only task, usually just the entry point: from here, every digital employee at Bee Hub routes requests on into the right process.
The agent logic is proven and always the same. Your process, your checks, and your software landscape are mapped individually. You get the tailored suit, not the off-the-rack version.
In 30 minutes, we'll show you the concrete lever in one of your processes.