A digital colleague logs incoming complaints, matches them to the right orders and batches, and prepares the case so your team can decide right away instead of searching first.
By email, phone note, customer portal, or as an attachment to a delivery note confirmation. Time passes before everything is in the complaint form or ERP system, time the case could already be moving forward.
Which order number, which delivery note, which batch is affected often has to be pieced together from shipping documents, goods receipt, and order history before the actual investigation can even begin.
Whether a complaint is logged as a wrong delivery, a quality defect, or a quantity discrepancy is often a judgment call rather than a consistent standard. That makes analysis and complaint rates hard to compare.
A recurring case, such as a wrong delivery of a known item, goes through the same manual intake effort as a completely new, unclear situation.
There are surely spots in this process that are unique to you, where time is lost every day. Those are exactly the ones we take on.
The agent prepares, you approve.
The digital employee reads incoming emails, forms, and attachments and creates a structured complaint case from them, instead of someone typing it up by hand.
It cross-checks the details against order and goods-receipt data and suggests the right match, which your team only has to confirm.
Following defined criteria, it suggests a category, such as wrong delivery, quantity discrepancy, or quality defect, so later analysis stays reliable.
For recurring cases, it drafts the appropriate reply or credit request as a draft that a staff member can review and approve.
It flags complaints still awaiting a reply from a supplier or customer and sends a timely reminder, so nothing falls through the cracks.
The individual checks, exceptions and rules that apply only at your company, the digital employee handles them just the same. That is the tailored fit.
Handle complaints without anything falling behind, and without it depending on who's at their desk.
The agent logic is proven and always the same. Your process, your checks, and your software setup we map individually. You get the tailored suit, not the off-the-rack version.
In 30 minutes, we'll show you the concrete leverage in one of your processes.